Terms and Conditions

Bookings are accepted at “Kate’s Place - Luxury Boarding Cattery “on the explicit understanding that clients agree to all our terms and conditions, as outlined in this document.

I have read and agree to this indemnity, and the terms and conditions listed herein.

I have disclosed any potential problems such as previous or existing illnesses, allergies, sores, wounds, and areas of concern, such as personality traits, medications etc., that may affect the wellbeing of my pet/s to Kate’s Place Luxury Boarding Cattery prior to checking in.

I also hereby declare that I am the rightful owner of these pets and will personally collect them or make suitable arrangements to collect them with Kate’s Place immediately upon completion of the said booking.

In the case of cats in transit- that I will personally collect or make arrangement for collection for my cat at his/her destination, and that Kate’s Place is not responsible for such collection arrangements.

I will also communicate with the office immediately regarding any unforeseen changes in booking dates.

Indemnity:

Whilst all reasonable care and stringent precautions are taken to ensure your pet receives proper care during his/her stay, it is distinctly understood that no liability shall be incurred by the Proprietors or Manager in respect of any loss or damage to the animals through sickness, injury, escape, or from any cause whatsoever.

Any vet bills relating to sickness, injury, escape or any such cause relating thereto, will be for the owner’s account.

No liability will be incurred by the owner of the property “Kate’s Place” for any personal injury to visitors, cats or damage to vehicles whilst on the property.

That in the case of cats in transit, that Kate’s Place will not be responsible for any errors that may occur with documentation or delays to such transit regulations, or delays due to Titre requirements.

Boarding and Payment Conditions:

1. We reserve the right to refuse admission of animals that do not meet our criteria in respect of health and temperament requirements;

2. We do not accept unsterilized cats over the age of 6 months. Proof of sterilization might be requested;

3. We operate on a strictly cash (EFT) in advance payment basis, and the full period booked is chargeable;

4. Prices quoted apply at time of booking for such contract, however same is subject to change in the future;

5. Bookings are only confirmed upon receipt of the signed booking application form, the health form, together with a 50% deposit within 48 hours of the booking. The full balance is due no later than the day before check in.

6. If it is necessary to extend your booking while away, we would certainly be more than happy to try to accommodate, subject to availability. Please advise us asap if any modifications are necessary;

7. Extras incurred while your pet stayed in the cattery will be charged to your account and must be settled on departure.

8. There is a minimum booking fee of 3 days, unless by prior arrangement;

9. No refunds are due in respect of early (date) collections or cancellations;

10. Stays are charged from the date of check in including the day of check out. For Bio security reason the suite cannot be use by another cat on the same day another leaves as the cleaning products need sufficient amount of time on the surfaces to be cleaned correctly
    
    (Should Legal fees or other steps be required to recover outstanding debts, such costs will be for the account of the owner of relevant pets.)

11. Long term boarders (i.e. 30 days plus) are accepted on the basis that a special long term boarding contract has been agreed upon with relevant payments, and that any discount will be deducted from the last account due. As per attached special contract/invoice. Where owners will not be contactable during the period booked, the full amount is payable in advance. A one month's boarding fee is always payable in advance, at least 7 days prior to pets arriving and thereafter, 7 days prior to the conclusion of the first month and any subsequent months required.
    
    (Failure to settle accounts timeously, or failure to collect pets could result in cats being surrendered to a animal welfare society such as SPCA – this sounds harsh but there have been many instances where pets are placed into kennels/catteries and abandoned and sadly I cannot adopt them all, even though I would want to!)

12. Cancellations and refunds – All dates booked are chargeable in full unless prior notice and/or arrangements are given to the owner, such notice period to be specified at time of booking;
    
    Cancellation fees:
    7 - 14 days prior to booking arrival date - 50% of the total fee will be refunded.
    6 days and less to booking arrival date – 100% of the total fee will be Due and payable. However, should we be able to re-allocate the booked suite, we will naturally refund where applicable.
    
    The Proprietor reserves the right to use discretion where extenuating circumstances apply.

13. Health and Vaccinations – No boarders will be accepted without up-to-date vaccination certificates (within the last 12 months) in respect of all relevant diseases.
    
    Please ensure that your pet is vaccinated at least 14 days prior to check in, we will not accept the cat if the vaccination is done in less than 14 days no matter what your vet says! (In the interests of all other guests/cats)
    
    Despite the fact that we insist on vaccinations and take all necessary precautions in the cattery, we are unable to detect a virus carrier entering our kennels. Please consult your vet as to what precautions can be taken against Snuffles.
    
    Eco-Vet Snuffles, a homeopathic remedy, can be added to your cat’s water 14 days prior to check in and can be continued throughout its stay which will boost its immune system against Snuffles.
    
    Moducare can also be added to wet food 14 days prior to check in to increase immunity.

    
    Half a Relicalm daily. Obtainable from a chemist or from Clicks, can be given to cats 5 days before entering the cattery to prevent stress. Relieving stress is a precaution against contracting any illnesses.

14. Medication and diets – The proprietor has the right to seek veterinary advice for any boarder which develops signs of illness whilst boarded. Bearing in mind that the owner is a Registered Veterinary Nursing Sister and therefore fully qualified to spot any early signs of illness or stress-related issues.
    
    Any veterinary attention necessary while the animal is at the premises will be at the owner's expense.

    Whilst in the care of Kate’s Place all veterinary care will be administered by Hillside Veterinary Clinic, your personal vet would be contacted for any relevant history to illness or previous treatable care.
    
    Should pets require medication the owner must please provide such medication items in clearly marked containers with clear instructions.
    
    Kate’s Place does not supply any food; owner must provide food in clearly labeled sealed containers, if the food should runs out during the stay Kate’s place will purchase the same food, the amount will then be added to the account.

15. Fleas and Worms – All boarders are required to be flea-free and de-wormed before entering the cattery.
    
    In the interest of all pet-owners we request that your pets be put on a reliable flea and de-worming program, and that they are treated shortly before checking in.

    (We reserve the right to do spot checks on boarders on arrival. Animals may remain in the quarantine area until we have confirmed that flea and worm treatment is up to date. Should steps have to be taken to rectify the matter, this will be for the owner’s account and an administration fee will be charged)

16. Check in/out times for the cattery – Strictly by appointment only. The cattery is situated on private property and it would be greatly appreciated if collections and drop-offs are adhered to and respected. We always try to make times amenable and suitable to clients and can be arranged at time of booking.
    
    All visits / inspections, drop-offs and collections must be strictly by appointment only.
    
    Notice of any delays of arrival will be much appreciated.
    
    Please note that children under the age of 12 years must be properly supervised on the property and in the cattery and keep noise levels down in the interests of other guests/cats.
    
    If pets are not collected within 2 weeks of the completion of the booking, the proprietor reserves the right to transfer the animal to the SPCA or other local animal shelter (as previously outlined)
    

    (A surcharge may be applicable for any abnormal arrangements required by owners of pets to allow for staff attendance at such times)